Warranty
Terms and Conditions
For the original retail purchaser (“Consumer”), Wave Sport kayaks by Confluence Watersports are warranted against material or manufacturing defects in the hull and deck for three (3) years from date of original purchase of the kayak. Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase.
The following schedule details coverage levels during the term:
During the first year of ownership this warranty covers repair or replacement of the hull, deck, outfitting, and all parts and accessories at 100% of the original retail price.
During the second year of ownership, this warranty covers repair or replacement of the hull and deck up to 80% of the original retail price.
During the third year of ownership, this warranty covers repair or replacement of the hull and deck up to 60% of the original retail price.
Kayaks sold as "2nd quality" as indicated on the Manufacturer's Statement of Origin (MSO) are covered under this limited warranty for one (1) year from the original purchase date for the hull, deck, outfitting, and all parts and accessories.
This limited warranty is only valid with the purchase of a Wave Sport kayak from a Wave Sport authorized dealer. This warranty is non-transferable.
How to Register Your Boat
The warranty registration form should be completed online within 30 days of original purchase to be activated. Click here to do this now. It is suggested that you keep your sales receipt should it be required in the future for proof of purchase.
Obtaining Warranty Service
If you have a problem with your kayak and you suspect that it may be due to defective materials or workmanship, contact the nearest authorized Wave Sport kayak dealer and arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from, the closest authorized dealer.
If the authorized Wave Sport dealer’s inspection indicates a defect that is attributable to materials or workmanship, Confluence Watersports will repair or replace your Wave Sport kayak free of charge at the company’s option, based on the time of ownership corresponding to the warranty coverage schedule detailed above. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required by Wave Sport at its manufacturing facility, the Consumer will be responsible for a $50.00 shipping and handling fee.
If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Wave Sport Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards.
Confluence Watersports retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Wave Sport reserves the right to replace original kayaks or equipment with comparable current products.
Limitations and Exclusions
This limited warranty does not apply to:
- Normal wear and tear and aging of product.
- Kayaks damaged by extreme weather or environmental conditions.
- Kayaks damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Wave Sport.
- Kayaks damaged by accident, neglect, improper use or handling.
- Kayaks that have been towed by power or sail boats.
- Kayaks designated as Prototypes.
- Kayaks sold as "demos" or in "as is" condition.
- Kayaks determined to have been used for any activity other than an activity which is customary for the product.
- Kayaks that have been structurally or dimensionally altered or modified.
- Kayaks used for commercial or rental purposes.
This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Wave Sport kayaks. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. Confluence Watersport’s aggregate liability shall be limited to an amount equal to Consumer’s original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable.
This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations.
Finding Your Serial Number
The serial number is located near the stern (rear) of the boat, just below the line where the deck and side meet. On most boats it is engraved in an indention on the right side of the boat.
Service and Support
If you have a problem with your kayak that you believe is covered under warranty, contact the nearest authorized Wave Sport dealer. You can find a listing of all dealers on our website. If you have additional questions about your kayak or accessories, please visit our online support webpage at www.wavesport.com for resources or to find information on contacting a
customer service representative.
Service and Support: 888-52-KAYAK (888-525-2925)
Fax: 888-52-KAYAK (888-525-2925)
Service and support hours are Monday through Friday from 9 a.m. to 5 p.m. EST.
All warranties and part orders need to be handled through an authorized dealer, we do not sell direct.