FAQ's

Q. How do I process a warranty claim? What is Wave Sport’s warranty policy?

A. Unfortunately, situations occasionally arise when a Wave Sport kayak fails to live up to our incredibly high standards. Most Wave Sport kayaks live for a very long time - the ones that get retired early are usually victims of abuse, neglect, or accident. Paddling is risky for both paddler and gear. People who paddle should expect to replace some equipment periodically. Every once in a while, however, a boat makes it through our plant with a manufacturing defect that justifies a warranty. If you have a problem with a Wave Sport boat that could possibly be considered a warranty issue, please visit your Wave Sport dealer where the boat was purchased. Also, consider following points before pursuing it:

- Warranties are valid for one year from the date of purchase. Etc…

- For your warranty to be active, the warranty card must have been completed and returned.

Q: My boat flew off my car and hit the pavement at 60 mph, and cracked. Can I warranty it?
A: Um…no.

Q. I am trying to register my boat but I can't find the serial number. Can you help me?

A. On Wave Sport kayaks, the serial number is located near the stern (rear) of the boat, generally engraved in an indention on the right side of the sidewall.

Q. Can I buy a Wave Sport boat direct from the factory?

A. No, we do not sell boats factory direct. We rely on the best dealers in the business to make our products available to the public. They can help you decide which boat is best for you and explain color choices, options, etc.

You can look up your nearest dealer on our web site.

Q. Are Wave Sport factory blems or seconds available for me to purchase?

A. Though nearly all of the boats we produce are first quality, an occasional blemish makes it through. These boats are most often made available by our dealers to non-profit organizations such as church groups, Scout troops or instructional programs. Sometimes, dealers request boats of this nature and make them available to the public at a reduced cost. Check with your local Wave Sport dealer to see if they have any blemished models. You can look up your nearest dealer on our web site. Keep in mind, however, that blems are the exceptions to the rule; you probably won't find one, but if you do, you can save some money.

Q. Are these factory blems or seconds eligible for warranty?

A: As these boats are not purchased at full retail price, they are eligible for a limited warranty only.

Q: How should I outfit my new Wave Sport kayak?

A: You can download our outfitting guide in PDF format by clicking here

Q. Where can I find information on a Wave Sport boat that is no longer in production?

A. There is a "Discontinued Boats" archive on the Products page of wavesport.com

Q. There is a concave depression in my kayak hull. What can I do about it?

A. This "dip" in the hull is common and natural in many of our whitewater and touring kayaks. It also occurs with age, as boat hulls tend to wear in the seat area. This area under the seat is no less strong than the rest of the boat, but it is less rigid due to the large, flat area. Therefore it can buckle due to temperature fluctuations, pressure from tie down straps, storage conditions, etc. This should not be considered a problem unless you notice an extremely soft or spongy feeling when pressing on this area. The same is also true of dents in the side or chine of the kayak. These are often noticed after the boat is removed from vertical transport on a roof rack. The solution is to set the boat in the direct sun for a couple of hours (preferably in a grassy yard, not on pavement) with the dented area exposed. When the hull heats up it usually reforms itself. You may have to get creative with some weights or braces inside the boat to push the dents back out. This process should be allowed to proceed for at least two hours. In the absence of sun or in the cooler months one foolproof way to not damage your boat and remove a dent is to use water that has been brought to the point of boiling. This will heat the plastic to a soft state without burning or melting it and allow you to push the dent out.

Q. What is the recommended way to clean and protect my canoe or kayak?

A. Clean your polyethylene kayak with mild soap and water. Use 303 Protectant or a similar plastic protectant to guard against UV rays and to help your boat shine.